This is a very important part of your notification. Understanding it correctly will avoid any issues and achieve the level of automation you are looking for.
The “Early Condition” is the first acceptable time to send the notification. As soon as the conditions from the filters are met, the notification becomes eligible to send depending on the early condition. (In the case above, right after the booking update)
The “Late Condition” is the last acceptable time to send the notification. If the current time is passed “Late Condition”, then the notification will not send.
For example: Welcome notification
Early Condition: 0 days + Send trigger: after create (Example: NEW BOOKINGS)
Late Condition: 1 day + Send trigger: before arrival (Example: EXISTING BOOKINGS, they will receive this notification today as soon as you activate them)
It means that if the booking is new it will be sent soon after it has been created. The other condition is for existing bookings, so if you, for example, had bookings and you set this notification, all bookings that are more than 1 day from today will get this notification. In addition, if the booking has an arrival day today it will not get the notification.
IMPORTANT FOR YOUR DELIVERY WINDOW: Please note that the Early condition field needs to be a possible moment and CANNOT BE equal to the Late Condition field. There are delays between the actual sending and the create time, due to that factor, the delivery window needs to be long enough. Please also allow at least a few hours between the early and late conditions so that the notification can still send in case of a service disruption.
Another important thing about the Late Condition if the guest cancels after the late condition (1 day before arrival for example) the notification will not send.
Here is a full list of time triggers for Delivery Window:
- After create
- After update
- Before tentative expire
- After tentative expire
- Before balance due
- After balance due
- Before arrival
- After arrival
- Before departure
- After departure
And a full list of the filters that can be used:
- Tentative bookings
- Confirmed bookings
- Expired tentatives
- Canceled bookings
- Not canceled bookings
- Unavailable bookings
- All bookings
- With online payment link
- Downpayment not yet paid
- Downpayment paid
- Balance not yet paid
- Balance paid
- Damage deposit not paid
- Damage deposit paid
- Only for selected rentals
- Except for selected rentals
- Only for rentals with any selected tags
- Only for rentals without any of the selected tags
- Bookings with any selected sources
- Bookings without any of the selected sources
- Booking with any selected tags
- Booking without any of the selected tags
- Require client email
- Contract (experimental)
- Bookings with a review
- Bookings without a review
You can use several filters for one notification, just make sure to not use contradictory filters together, for example, canceled bookings and not canceled bookings.