This is a very important part of your custom notification. Understanding it correctly will avoid any issues and achieve the level of automation you are looking for.
The “Late Condition” is the last acceptable time to send the notification. If the current time is passed “Late Condition”, then the notification will not send.
For example: Welcome notification
Early Condition: 0 days + Send trigger: after create (Example: NEW BOOKINGS)
Late Condition: 1 day + Send trigger: before arrival (Example: EXISTING BOOKINGS, they will receive this notification today as soon as you activate them)
It means that if the booking is new it will be sent soon after it has been created. The other condition is for existing bookings, so if you, for example, had bookings and you set this notification all bookings that are more than 1 day from today will get this notification. In addition, if the booking has an arrival day today it will not get the notification.
IMPORTANT FOR YOUR DELIVERY WINDOW: Please note that the Early condition field needs to be a possible moment and CANNOT BE equal to the Late Condition field. There are delays between the actual sending and the create time, due to that factor, the delivery window needs to be long enough.
A full list of time triggers is available here:
- After create
- After update
- Before tentative expire
- After tentative expire
- Before balance due
- After balance due
- Before arrival
- After arrival
- Before departure
- After departure