This is a very important part of your custom notifications. Understanding it correctly will avoid any issues and achieve the level of automation you are looking for.
The “Maximum delivery date” is the last acceptable time to send the notification. If the current time is passed the “Maximum delivery date”, then the notification will not send.
For example: Welcome notification
Send from: 0 days - Send trigger: after create (FOR NEW BOOKINGS)
Maximum delivery date: 1 day - Send until trigger: before arrival (FOR EXISTING BOOKINGS, they will receive this notification today if I activate it today)
It means that if the booking is new it will be sent soon after it has been created. The other condition is for existing bookings, so if you had bookings and you set up this notification all bookings that are more than 1 day from now will get the notification but also if the booking is created with arrival date today they won't get the notification.
IMPORTANT: Please note that the Send from time field needs to be a possible moment and CANNOT BE equal to the Maximum delivery date. There are delays between the actual sending and the create times, so the window for sending them must be long enough.
A full list of Available time triggers
- After create
- After update
- Before tentative expire
- After tentative expire
- Before balance due
- After balance due
- Before arrival
- After arrival
- Before departure
- After departure