Setup

Before you begin:

• Create an account on igloohome mobile app (download on Apple App Store or Google Play Store)
• Create an account on Bookingsync

Connect Bookingsync to igloohome

To add igloohome app to Bookingsync:

1. Click on Apps page in Bookingsync and select the igloohome app:
2. An authorization page will appear, click on Authorize

3. A login page will appear, enter your igloohome email and password and click Login

4. After login is successful, you will be redirected to the igloohome and Bookingsync integration page. 

Connect properties

1. Navigate to the igloohome and Bookingsync integration page. Here you can connect your igloohome property to your Bookingsync property (only 1 igloohome property to 1 Bookingsync property). 

Disconnect properties

1. Navigate to the igloohome and Bookingsync integration page. Click on “Disconnect property”. This will disconnect the integration and no new PIN codes will be generated.

Disconnect Bookingsync and igloohome

1. Disconnect all the properties, then click “Disconnect account”

Set up PIN code generation time

After connecting the properties, you need to set up the PIN code generation time to send a PIN code to Bookingsync.

1. Login to the igloohome app
2. Click on “Configure” > Manage Properties
3. Select the connected property
4. Click on “Edit” icon on the top right corner of the app
5. Select the “Send Access Email” time and click “Submit”

Set up notifications

After setting up the PIN code generation time, you need to set up your Bookingsync notification to send a PIN code to the guest when a reservation is made.

1. Go to Apps and select Notification Center

2. Edit an existing notification or create a new one.

3. It's important to use the following filters: Only For Selected Rentals, Not Cancelled Bookings, Confirmed Bookings. This is to make sure the notification will only be enabled for that specific rental, that you will avoid sending the notification for all canceled last min bookings, and notifications are sent for confirmed bookings only.

4. Depending on your PIN code generation time settings, set the notification delivery time. The early condition window should be before than the generation time by at least 1 hour. For example, if the generation time was set to 48 hours, the early delivery window should be a maximum of 47 hours before arriveal. Late condition set to anything less than the early condition, for example 1 hour before arrival. In your mobile app please select 24 hours for code expiration. 

5. For the message, you can copy and paste the following HTML into your notification Edit Notification > Compose a message. The variable that is responsible for your Igloohome PIN code is: {{ booking.door_key_code }}

<table width="100%" border="0" cellspacing="0" cellpadding="0">

<tr>

<td class="padding-copy p">

Dear {{ guest.fullname }},<br><br>

Your stay in {{ rental.city }} is approaching!

</td>

</tr>

<tr>

<td class="padding-copy p">

Here is your private door key code to access {{ rental.name }} rental:

</td>

</tr>

<tr>

<td class="items-border-top items-border-bottom">

{{ booking.door_key_code }}

</td>

</tr>

<tr>

<td class="padding-copy p">

Please note that for security reasons, this key code is valid from: 

{{ booking.start_at | date: format: "date" }} at {{booking.start_at | date: format: "time" }}

to {{ booking.end_at | date: format: "date" }} at {{booking.end_at | date: format: "time" }}.

</td>

</tr>

<tr>

<td class="padding-copy p">

We look forward to welcoming you to the {{ rental.city }}!

</td>

</tr>

</table>

6. The output message would be:

Dear Guest Name,

Your stay in Rental Name is approaching!

Here is your private door key code to access rental name:

XXXX

Please note that for security reasons, this key code is valid from July 22, 2018, at 12:00 to August 01, 2018 at 12:00

We look forward to welcoming you to the rental city!

How the integration works

PIN generation rules

How PIN code is generated (if Send access email time is set to 48 hours):

• PIN is generated 48 hours before the check-in time if the reservation was made more than 48 hours before the check-in date/time
• PIN is generated within 5 minutes of reservation creation if the reservation was made within 48 hours of the check-in date/time
• Once the PIN has been created, there will not be any new PIN created if the reservation is changed. In order to create a new PIN for the guest, please use the igloohome app to do so.

Disconnect integration

By disconnecting the integration, the PIN codes will no longer be generated for new reservations.

Disconnect property

1. Login to Bookingsync > Apps > igloohome, click on “Disconnect property”

Disconnect account

1. Login to Bookingsync > Apps > igloohome
2. Make sure all properties are disconnected, then click on “Disconnect Account”