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How to install and use Igloohome?

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Yannick Léger
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Table of contents

Table of contents

Setup (Simplified)

HTML template

Setup (Detailed)

1 - Set up your igloohome account

2 - Set up your Smily account

3 - Connect your igloohome account to Smily

4 - Connect your igloohome properties to Smily rentals

5 - Set up the integration - Create a booking tag

6 - Set up the integration - Create a notification

7 - Done. The integration has been set up.

FAQ and Troubleshooting 

Can’t login to igloohome on BookingSync/Smily 

PIN codes aren’t being sent out 

PIN codes don’t work 

 

 

 

Setup (Simplified)

Note: Smily was formerly known as BookingSync

 

1. Set up your igloohome account

a. Download the igloohome app on Play Store / App Store

b. Create an account

c. Pair your lockes and set them up

2. Set up your Smily account

a. Follow instructions on Smily to set up your account

3. Connect your igloohome account to Smily

a. Apps > Visit the App Center

b. Scroll down to find the igloohome app and click on it

c. Click Install App

d. Click Authorize

e. Enter your igloohome email and password, and click Login

4. Connect your igloohome properties to Smily rentals

a. Apps > igloohome

b. Click Pair Property

c. Select the corresponding Smily rental for the igloohome property

d. Click Confirm

5. Set up the integration - Create a booking tag

a. Go to Settings > Booking Tags > + New Bookings Tag

b. Click en tab, enter :

  • Name: igloohome_pin_created
  • Color: Any preferred color

c. Click Save Changes

6. Set up the integration - Create a notification

a. Go to Apps > Notifications

b. Create a new notification called “Send igloohome PIN email”

c. Use the following filters for the notification:

  • “Bookings with any selected tags”

1. Under “Booking tags”, select “igloohome_pin_created”

  • “Confirmed bookings”
  • “Not canceled bookings”
  • “Only for selected rentals”

1. Under “Rentals”, select the rental properties that have igloohome locks

d. Define delivery window:

  • Set early condition to 48 hours before arrival (if you want the email from Smily to go out 48 hours before the guest’s check-in time)
  • Set late condition to 48 hours after arrival

e. Copy and paste the HTML template below into the “Compose message” section

f. Click Create Notification

g. Click Activate to activate the notification

7. Done - the integration has been set up for new and existing bookings.

 

HTML template

<table width="100%" border="0" cellspacing="0" cellpadding="0">

  <tr>

    <td class="padding-copy p"> Dear {{ guest.fullname }}, <br>

      <br> Your stay in {{ rental.city }} is approaching!

    </td>

  </tr>

  <tr>

    <td class="padding-copy p"> Here is your private door key code to access {{ rental.name }} rental: </td>

  </tr>

  <tr>

    <td class="items-border-top items-border-bottom">

      {{ booking.door_key_code }}

    </td>

  </tr>

  <tr>

    <td class="padding-copy p"> Please note that for security reasons, this key code is valid from: {{ booking.start_at | date: format: "date" }} at {{booking.start_at | date: format: "time" }} to {{ booking.end_at | date: format: "date" }} at {{booking.end_at | date: format: "time" }}. </td>

  </tr>

  <tr>

    <td class="padding-copy p"> We look forward to welcoming you to the {{ rental.city }}! </td>

  </tr>

</table>

 

Setup (Detailed)

1 - Set up your igloohome account

igloohome quick start guide: https://support.igloohome.co/support/solutions/articles/35000183120-igloohome-app-quick-start-guide

 

2 - Set up your Smily account

Follow instructions on Smily to set up your account

 

3 - Connect your igloohome account to Smily

Apps > Visit the App Center

1igl.png

Scroll down to find the igloohome app and click on it

2igl.png

 

 

Click Install App

3igl.png

 

Click Authorize

 

4igl.png

 

Enter your igloohome email and password, and click Login

5igl.png

You will be redirected to this page:

6igl.png

 

4 - Connect your igloohome properties to Smily rentals

Apps > igloohome

7igl.png

Click Pair Property

8igl.png

 

Select the corresponding Smily rental for the igloohome property and click Confirm

9igl.png

 

5 - Set up the integration - Create a booking tag

Go to Settings > Booking Tags > + New Bookings Tag

10igl.png

Click en tab, enter

  • Name: igloohome_pin_created
  • Color: Any preferred color

 

Click Save Changes

11igl.png

 

6 - Set up the integration - Create a notification

Go to Apps > Notifications

12igl.png

Create a new notification called “Send igloohome PIN email”

13igl.png

 

 

Use the following filters for the notification:

  • “Bookings with any selected tags”
    • Under “Booking tags”, select “igloohome_pin_created”
  • “Confirmed bookings”
  • “Not canceled bookings”
  • “Only for selected rentals”
    • Under “Rentals”, select the rental properties that have igloohome locks

14igl.png

 

Define delivery window

  • Set early condition to 48 hours before arrival (if you want the email from Smily to go out 48 hours before the guest’s check-in time)
  • Set late condition to 48 hours after arrival

15igl.png

 

Copy and paste the HTML template below into the “Compose message” section

 

HTML template

<table width="100%" border="0" cellspacing="0" cellpadding="0">

  <tr>

    <td class="padding-copy p"> Dear {{ guest.fullname }}, <br>

      <br> Your stay in {{ rental.city }} is approaching!

    </td>

  </tr>

  <tr>

    <td class="padding-copy p"> Here is your private door key code to access {{ rental.name }} rental: </td>

  </tr>

  <tr>

    <td class="items-border-top items-border-bottom">

      {{ booking.door_key_code }}

    </td>

  </tr>

  <tr>

    <td class="padding-copy p"> Please note that for security reasons, this key code is valid from: {{ booking.start_at | date: format: "date" }} at {{booking.start_at | date: format: "time" }} to {{ booking.end_at | date: format: "date" }} at {{booking.end_at | date: format: "time" }}. </td>

  </tr>

  <tr>

    <td class="padding-copy p"> We look forward to welcoming you to the {{ rental.city }}! </td>

  </tr>

</table>

 

HTML example

 

16igl.png

 

Click Create Notification

17igl.png

Click Activate to activate the notification

18igl.png

7 - Done. The integration has been set up.

FAQ and Troubleshooting

Can’t login to igloohome on BookingSync/Smily, or “Unexpected login error”

  • Try refreshing the page
  • Are you able to log in with the same credentials on the igloohome app?
  • Try using the “Forgot password” workflow on the igloohome app. This might resolve the issue

PIN codes aren’t being sent out

  • (If late reservation) If you would like to support late reservations, make sure the late condition in step 6(d) is set to something like 48 hours after arrival
  • Check to see if all steps in the setup were completed correctly
  • Check if the PIN code exists on the igloohome app
  • As a workaround: you can create algoPIN codes on the igloohome app and send those out manually

PIN codes don’t work

  • Check to see if the PIN code was used during the PIN code validity period. PIN codes only work between check-in and check-out time
  • Do PIN codes generated by the app work?

Changing BookingSync settings on the igloohome app doesn’t work

  • In-app features are currently not available. Please write in to support@igloohome.co to indicate your interest in this feature

If you’re experiencing further issues, contact: support@igloohome.co

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