In this article
- Can I delete a review I don't like?
- Can I answer a bad review?
- What if I don't have the standard notification installed?
Can I delete a review I don't like?
The idea of collecting reviews is accepting the comment and ratings of all the guests to give your next clients an idea of the rental/service you offer. Deleting bad reviews is not part of the game, so NO, you can't delete bad reviews.
Can I answer a bad review? (Beta access only)
Not only you can, but you should!
According to our partner Booking.com:
Replying to a review offers you the chance to interact with guests in a positive way, and appeal to new customers. The feature helps to provide balance, giving you the opportunity to express your viewpoint. This not only benefits you but all visitors to our website.
In the case of a negative review, it’s best to see it as a chance to turn it into something positive. How you respond to a negative review says more about your property than the negative review itself. Look for potential opportunities to improve the experience at your accommodation for future guests.
However, there are some restrictions to reply to reviews
- Airbnb only allows replying within 30 days after the review has been submitted
- Booking.com only allow replying to reviews that have a comment
See all the information about Replying to reviews in our dedicated article.
What if I don't have the standard notification installed?
You can buy the standard notifications package + customization of your layout for 200€. Please contact your customer care team to purchase this option.
You can also activate the review management in Settings > General Settings