TravelStaytion is a global collection of 150,000 properties meeting service and quality standards, powered by a guest-centric community of 2,500 professional property managers..
How to publish your listings?
1. Add the TravelStaytion app to your Smily account
Install the TravelStaytion application to your Smily account from the Smily App Center. Don't forget to click on the app once installed to authorise the sending of your data to TravelStaytion.
2. Personalise your settings
You can personalise the settings of the app by clicking on "..." next to the app where you will be able to apply a markup for this channel and exclude listings you don't want to publish on TravelStaytion (by default, all your listings will be published).
3. Onboarding process
After you download the app and accept to push your listings:
- TravelStaytion receives a notification and will contact you to create your account
- You will need to fill in your KYC information, cancellation policies, etc.
- You can already create your account here: https://account.travelstaytion.com/login
- Once everything is completed, TravelStaytion will schedule a final call with you to review everything before making your listings live
TravelStaytion Dashboard
The TravelStaytion dashboard allows you to see your bookings, listings, invoices, and payout details per listing.
Please note that you can't edit any information from your TravelStaytion account. Any changes need to be made within your Smily account.
Markets available:
Worldwide (except Russia and Belarus)
Communication with clients
You will receive TravelStaytion client messages by email and will be able to reply directly to them.
Please note that TravelStaytion messages are not synchronised with the Smily inbox.
Payment
Guest payment is handled by TravelStaytion.
Multi-IBAN is supported - you can set up a IBAN for payouts per listing.
Payments are supported in all currencies.
Instantly bookable or Booking request
Instant booking is preferred but not mandatory.
TravelStaytion can allow booking requests for very high-end properties only, where the PM needs to have exclusivity of the Property Management.
Your listings that are not instantly bookable will be available only on booking request on TravelStaytion.
Currencies
Payments are supported in all currencies.
Damage Deposit
TravelStaytion supports damage deposits but they are not collected from the channel - only displayed on the listing.
City Tax Management
City tax is collected via TravelStaytion but not remitted to the government - it is passed to the Property Manager. You are responsible for remitting the city tax to the relevant authorities.
Cancellation Policies
Property Managers can choose between the following cancellation policies:
Super flexible
Travellers will receive a full refund if they cancel up to 1 week before the check-in date.
All cancellations must be submitted by 12:00 (midday) CET.
Flexible
Travellers will receive a full refund if they cancel up to 2 weeks before the check-in date.
A 50% refund will be provided if cancellation occurs up to 1 week before the check-in date.
All cancellations must be submitted by 12:00 (midday) CET.
Moderate
Travellers will receive a full refund if they cancel up to 1 month before the check-in date.
A 50% refund will be provided if cancellation occurs up to 2 weeks before the check-in date.
All cancellations must be submitted by 12:00 (midday) CET.
Strict
Travellers will receive a full refund if they cancel up to 2 months before the check-in date.
A 50% refund will be provided if cancellation occurs up to 1 month before the check-in date.
All cancellations must be submitted by 12:00 (midday) CET.
Super strict (by invitation only)
Travellers will receive a 50% refund if they cancel up to 1 month before the check-in date.
No refund is available for cancellations made less than 1 month before the check-in date.
All cancellations must be submitted by 12:00 (midday) CET.
Firm (by invitation only)
No refund is available for cancellations made at any time.
All cancellations must be submitted by 12:00 (midday) CET.
Extremely strict (by invitation only)
Travellers will receive a full refund if they cancel up to 42 days before the check-in date.
No refund is available for cancellations made less than 42 days before the check-in date.
All cancellations must be submitted by 12:00 (midday) CET.
Cancellation Process
Whether the cancellation is made by the Host or by the traveller, it needs to be cancelled on TravelStaytion's side first. The cancellation will then reflect automatically in your Smily account
(cancellation is sent via API).
Important: Do not cancel bookings directly in Smily - always go through TravelStaytion.
TravelStaytion Commission
Commission is 15% (excluding taxes) + transaction fees. It is deducted directly from the host payout.
Booking Limitations
- Minimum Length of Stay: No limitations
- Booking Window: No limitations
Contact Details
- Property Manager Support: host.support@travelstaytion.com
- Website: https://www.travelstaytion.com/
- Create your account: https://account.travelstaytion.com/login
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