Activate Smily Protect for your rentals

Summary : 

• Before you start
• Activate Smily Protect for a rental
• What you see depending on the protection status
• FAQ

Goal

Smily Protect helps protect your rentals against guest-caused damage and gives you access to a professional listing audit to improve your conversion. This article explains how to activate Smily Protect for a rental, and what you will see in the interface depending on the protection status.

Before you start

• Make sure your account has access to Smily Protect (depending on your contract/configuration).
• Protection is activated at the rental level, and its status can change over time (eligible, in progress, protected, withdrawn, etc.).
• If you owners are paying for Smily Protect, make sure they have signed up for this service (clause template to add to your existing contract with owners)
• Make sure you have shared the legal document detailing what the damage protection covers.

1) Activate Smily Protect for a rental

A. Open the rental

• Go to your rentals list.
• Open the relevant rental.

B. Check eligibility

Depending on the rental type and/or its location, some rentals may not be eligible.

• If the rental is not eligible, you won’t be able to activate Smily Protect.

C. Activate Smily Protect

If the rental is eligible, you can activate Smily Protect from the rental details page.

As part of enrolment, you will need to complete a protection request form. It will ask for:

• information about you (the property manager) and the owner,
• information about the rental,
• information about the rental’s contents, especially high-value / sensitive items you want to have covered.

2) What you see depending on the protection status

The screens and sections you see will vary depending on whether the rental is protected, in activation, not protected, or not eligible.

A. “Bookings” view (Booking View)

1. Eligible rental, not protected

• You will see a status indicating the rental is eligible, but protection is not enabled.
• Expected action: enable Smily Protect to benefit from the coverage.

2. Protected rental

• You will see a status confirming that protection is active for the rental.

B. “Rentals” view (Rentals View)

1. Eligible rental, protection not enabled

• The list/details show that the rental is eligible, but protection is not enabled.

2. Protection enabled.

• The list shows that protection was enabled.

3. Non-eligible rental (type or location)

• The list/details show that the rental is not eligible.

4. Enrollment in progress

• The list/details show that activation is in progress.

C. “Claims / Damage Reimbursement” view

The “Damage Reimbursement” section depends on the enrollment status and the protection status.

1. Enrollment finished

a) Protection active

• You will see the “Damage Reimbursement” section and the elements related to managing a claim.

b) Protection withdrawn

• You will see a status indicating that protection has been withdrawn.

2. Enrollment has not started

• The rental is not protected yet.
• The “Claims” section may not be available until enrollment has started.

3. Enrollment in progress

• You will see a status indicating enrollment is in progress.

3) FAQ

Why can’t I see the “Damage Reimbursement” section?

• If enrollment hasn’t started, or if the rental is not eligible, the “Claims” section may not appear.

I enabled Smily Protect but I see “in progress”

• Enrollment may require some processing time. The status will automatically switch to “protected” once enrollment is completed.

The rental is “not eligible”

• Eligibility depends on certain criteria (type of rental, location, etc.). In that case, activation is not possible.