GuestReply (Guest communication – AI) – Smily integration

Summary

GuestReply is an AI-powered guest communication platform for short-term rental managers. Connected to Smily, it can use your listings, bookings, availability and conversations to respond faster, automate messages, and help drive more conversions.

1) What is GuestReply about?

What is GuestReply?

GuestReply is an AI-powered guest communication platform built for short-term rental managers. It was created by operators (BookingHost) who managed 2,000+ apartments and designed it to handle guest communication at scale.

Key results (as shared by GuestReply)

What makes it different

• Multi-model AI engine that selects the best AI per scenario
• Trained on 100K+ real conversations (not generic chatbot data)
• Continuously learning: fills knowledge gaps from your interactions
• Revenue-focused: can upsell extra nights, early check-ins and services automatically

How you use it (main features)

• Co-Pilot mode: you review AI drafts before sending
• Autopilot mode: full automation when you’re ready
• Unified Inbox: Airbnb, Booking.com, VRBO & WhatsApp in one place
• Smart Escalations: alerts you only when your input is needed

🤑 Special offer for Smily users

GuestReply offers Smily users a special 2-month free trial.

Create your account here: https://app.guestreply.ai/

2) Smily Integration Guide

Step-by-step guide to connect your Smily account with GuestReply

This guide walks you through connecting your Smily account with GuestReply using our private app integration. The process takes just a few minutes.

Step 1: Open Apps Page in Smily

Open your Smily account and navigate to Apps, then scroll down to the bottom of the page.

Step 2: Add GuestReply App

Install GuestReply on the Smily app center.

Step 3: Verify Installation

GuestReply will now be visible in your Smily Apps section. Confirm it appears before proceeding.

Step 4: Connect Smily to GuestReply

Click on the GuestReply app and create an account or login to your account, select Smily from the list of available PMS integrations, then click Link Account.

Step 5: Grant Permissions

Click Allow to complete the authentication.

What Data Does GuestReply Access?

Data We Read

• Account listings
• Account bookings
• Account conversations
• Account availability

Data We Write

• New host messages only
• Webhooks for real-time notifications

Note: We do not adjust bookings or listing data. Webhooks allow GuestReply to respond to guests instantly when new messages arrive or new bookings are made.