Add up to 2% markup on Cancellation Protection

You can now apply a markup of up to 2% on the Cancellation Protection of all your flexible bookings — including on cancelled bookings eligible for Cancellation Protection. It's a direct lever to increase your overall commission without changing your terms with owners.

How it works

Cancellation Protection is a paid service offered by Smily on flexible bookings to protect you against cancellations. Depending on your current setup, its standard cost is 11% or 13% of the rental price.

By activating the markup, you add up to 2% on top of your current rate:

On every eligible flexible booking, you keep the 2% you added. In practice, that's 2/13 of the Cancellation Protection fee if you were at 11%, or 2/15 if you were at 13%.

Key point: this markup is owed to you even on cancelled bookings eligible for Cancellation Protection. In that case, the markup amount is simply deducted from the refund Smily sends to the owner and to you.

Formula:

amount_to_invoice = (markup_% / total_Cancellation_Protection_rate_%) × Cancellation_Protection_fee_excl_VAT

Where total_Cancellation_Protection_rate_% = your current Cancellation Protection rate (11% or 13%) + 2% markup.

Concrete example

Take a standard flexible booking:

Markup calculation:

amount_to_invoice = (2 / 13) × €174.85

                  = €26.90

What this means if your commission with owners is 20%

Let's say you charge your owners a 20% commission on the rental price. Here's what the 2% Cancellation Protection markup adds on top, on a single flexible booking:

➡️ That's a +9.81% increase in what you earn per flexible booking — without renegotiating a single owner contract.

And the scale matters: around 56% of GBV is generated on flexible bookings whenever travellers can choose between non-refundable and flexible rates. In other words, this markup applies to roughly half of your business — a meaningful boost to your overall take rate, activated in a few clicks.

How to activate the markup

This feature is not self-service. To activate it:

1. Contact Smily support team or your account manager
2. Confirm you'd like to apply a markup (up to 2%).
3. Smily enables the feature on your account. The markup then applies to all your new flexible bookings.

Invoicing process

The markup is paid out via an invoice that you issue to Smily:

1. At the end of each month, Smily sends you the amount to invoice, calculated across all eligible flexible bookings of the month (including cancellations).
2. You issue an invoice to Smily for that amount.
3. Smily processes the payment.

Key takeaways

✅ Up to 2% markup, applicable to all flexible bookings, including cancelled ones eligible to Cancellation Protection.

✅ Manual activation via your Support or Account Manager.

✅ Monthly payout against invoice.

✅ No impact on your existing owner agreements.

📩 To activate or ask a question: reach out to Smily Support.