Guest contact details visible to cleaners

Control whether a cleaner can see guest contact details

For account owners: decide, for each cleaner, whether they can see the guest's email address and phone number on their tasks.

Why it helps

• Smoother guest coordination. Cleaners can reach the guest directly about access or timing questions, without routing everything through the manager.
• Privacy stays under control. The setting is off by default and decided per cleaner, so contact details are shared only with the staff who need them.
• The right level of access. The guest's name is always available for identification, while sensitive contact details are shown only when you choose.
• Fewer bottlenecks on busy turnovers. Less back-and-forth means faster check-outs and cleanings.

How the setting works

A setting lets the account owner decide, per cleaner, whether that cleaner can see the guest's email and phone number on their tasks.

• The setting is off by default.
• Only a manager (account owner) can change it.
• The control appears only for cleaner users — both when inviting a new user and when editing an existing cleaner's access.
• The guest's name is always visible to cleaners. The address and other details are never shown, regardless of this setting.

The option is labeled Guest contact details visible to cleaner — Allow this cleaner to see the guest's email address and phone number.

Enable it when inviting a new cleaner

Step 1

Start inviting a new user and select the Cleaner role.

Step 2

With the Cleaner role selected, the Guest contact details visible to cleaner checkbox appears. Tick it to allow this cleaner to see the guest's email and phone number.

Step 3

Send the invitation. The cleaner will see guest contact details on their tasks once they accept.

Change it for an existing cleaner

Step 1

Open the cleaner's user access settings.

Step 2

Tick or untick Guest contact details visible to cleaner, then save.