Summary : 

1. Introduction

2. AI Search and Filtering

a. How to Use AI Search

b. Example of AI Search

3. Drafting Responses with AI

a. How Draft with AI Works

b. AI Prompt Details

4. AI-Generated Tags: Priority and Severity

5. AI in Guest Reviews

1. Introduction

Smily.com’s Inbox now includes powerful AI functionalities designed to streamline communication with guests and improve task management. This manual will guide you through using AI to filter messages, draft responses, and manage conversation tags.

2. AI Search and Filtering

The AI Search feature allows you to search through conversations in natural language. Instead of manually applying filters, you can type in what you’re looking for, and the AI will automatically apply the relevant filters.

a. How to Use AI Search

1. Access the AI Search Bar: In the Inbox, you will see an AI-powered search field.

2. Type Your Query: Enter your request in plain language, such as “Find messages from Booking.com received last week.”

3. AI Applies Filters: The AI will interpret your query and automatically apply the relevant filters (e.g., source of booking, date of receipt).

4. View Applied Filters: Once the AI applies the filters, you will be able to see which filters were used to narrow down your results.

b. Example of AI Search

If you type:

“Find message from Airbnb received yesterday”

The AI will:

• Filter by the source of booking: Airbnb

• Filter by date received: Yesterday

This helps you quickly find specific conversations without needing to manually apply filters.

3. Drafting Responses with AI

The Draft with AI feature helps you draft replies based on the conversation, guest information, and booking details. The AI uses a carefully designed prompt to ensure the response is accurate, professional, and personalized.

a. How Draft with AI Works

1. Open a Conversation: Choose the conversation where you want to draft a reply.

2. Click “Draft with AI”: The AI will generate a response using the prompt provided to it.

3. Edit and Review the Draft: Review the AI-generated message and make any necessary changes before sending it.

4. Send the Message: Once you’re satisfied, click “Send.”

b. AI Prompt Details

The prompt the AI uses ensures the reply is accurate, concise, and tailored to the specific context. Here’s how the AI works based on the information it’s given:

• AI Expertise: The AI acts as an expert in communication with clients visiting short-term rentals.
• Analyzed Data: It analyzes:
  • The conversation history (previous messages).
  • Reservation details:
    • start date, end date, expected checkin time, expected checkout time
  • Property (rental) details:
    • property name, country code, city, full address, rental type, bedrooms count, bathrooms count, sleeps, checkin type, amenities
  • Guest details:
    • fullname, preferred language, phone, full address, city, zip code, country code, past reservations count, past reviews score
  • Host details:
    • fullname, account business name
• The AI follows these rules to generate responses:
  • Provides concise, to-the-point replies, excluding unnecessary information.
  • Avoids claiming amenities unless specified in the property data.
  • Ensures a professional, friendly, and helpful tone, aligned with guidelines.
  • Only includes facts relevant to the question asked.
  • Utilizes property location data if applicable to the client’s inquiry.

4. AI-Generated Tags: Priority and Severity

Smily.com’s AI also tags each conversation based on its priority and severity, helping you manage which messages require immediate attention and which ones are more critical.

• Priority Tag: Indicates how urgently a message needs to be answered.

• Urgent: Requires immediate response.

• Low/Medium/High: Determines the response timing.

• Severity Tag: Reflects how critical the issue is, regardless of urgency.

• Information/Minor/Major/Critical: Shows the importance of the issue.

This distinction allows you to prioritize high-severity issues that may not require immediate replies, while ensuring urgent matters are handled quickly.

5. AI in Guest Reviews

In addition to Inbox conversations, AI is integrated into guest reviews, helping you draft replies efficiently.

1. Open a Review: Navigate to the Reviews section and select a review to respond to.

2. Draft with AI: Click the AI option to generate a response to the guest review.

3. Edit and Send: Review the AI’s draft, make any necessary edits, and send your reply.

This functionality ensures consistent and professional replies to guest reviews while saving time.

By using AI within the Inbox, you can enhance the efficiency of your communication and task management processes, ensuring timely and well-crafted responses to guests. If you have further questions or need additional assistance, please reach out to the support team.