What is a Zap? How to create a Zap?

Using Zaps could help you with the following daily tasks:

• Sending a receipt with Quickbooks, Xero, Freshbooks, etc., once the balance has been paid
• Updating your MailChimp newsletter subscribers with each new client
• Collecting your traveler's arrival time with Typeform and updating the booking
• Sending your travelers a reminder text message with Twilio 24 hours before the arrival
• And many more !

These connections created between the apps are called Zaps.

Two options to create a Zap :

• Use a template created by the Smily team (see next section)
• Or create a Zap from scratch

Every time you create a Zap, you have the possibility to test it to make sure it runs as you want it to. Zapier will run the Zap through a recent booking or event that happened in your Smily account.
Please note that the test will not work for an empty Smily account, a fake booking must be created via the website for example, in order to run the test.

Smily can be used as a trigger or as an action app.

Smily as a trigger app

Smily can generate different triggers to an action on a third-party app, they are the following:

• New Inquiry
• New And/Or updated client
• New And/Or updated booking
• New And/Or updated payment
• New review received

Smily as an action triggered by a third-party app

Smily can be triggered by a third-party app performing the following actions:

• Create a client
• Update a booking
• Create an inquiry
• Create/update a payment
• Add a review

🆕 New (October 2025): Zapier update released 

We’ve added powerful new actions to help automate even more workflows!

1. Combine multiple actions in a single step
You can now update a booking, update client data (emails and phone numbers), and create a booking comment — all within a single Zapier action.
Example: this allows you to automatically process check-in forms (e.g. with Tally) even without a dedicated check-in app.

2. Update existing client data
Previously, Zapier could only create new clients in Smily. Now, you can update existing client information too.

These additions make Zapier a more flexible and powerful automation tool for property managers.

Stay tuned — more actions and resources will be added soon!

While creating a Zap you may have to add a “search” step in order to find missing information to run your action. You can search for the followings:

• Find a client by Email
• Find bookings by Dates