Guest Refunds via SmilyPay

You can process refunds directly from your Smily account for guest payments processed via SmilyPay.

How to enable the refunds feature on your Smily Account:

• Firstly, to use the refunds feature, you must have a SmilyPay account and you must use SmilyPay to process guest payments
• You must configure payouts for your bookings after the guest check-in date. Contact us to configure this setting.

If these two conditions are met, you are ready to use SmilyPay refunds.

How to process a refund:

1. Open the booking that you wish to refund in your Smily account

2. Click on the + at the end of the payment bar

   

3. Cliquez sur le lien Cliquez ici pour voir les options de remboursement

   

4. Complete the form with the amount to refund to the guest’s card

   

   • You should enter the amount that the guest will receive
   • If you refund the full amount paid by the guest, you will be charged for the SmilyPay fees. These will be deducted from your next payout.

Refunds & Transaction fees:

• When a transaction is processed with SmilyPay, the SmilyPay fees are deducted automatically from the amount that you receive
• In the case of a refund, the SmilyPay fees amount is unchanged
  • There are no additional fees for processing refunds
  • The transaction fee for processing the original guest transaction is still charged
• Therefore, if you refund the full amount paid to the guest, you will be charged the SmilyPay fees and these will be deducted from your next SmilyPay payout