Create your new SmilyPay account

In this article, you will find the following sections:

Step 1: Where to go on Smily

Step 2: Fill in the Mandatory Fields

Step 3: Track the Progress of Your Account

Step 4: SmilyPay Account Validated

SmilyPay Accounts for Your Owners

Step 1: Where to go on Smily

Go to the "Settings" of your Smily account, then to the "Payments" section, and finally click on the "Create a SmilyPay Account" button.

Step 2: Fill in the mandatory fields

For the "Account type" section, you must indicate whether the payment gateway will be linked to the property manager's bank account or the rental owner's bank account (whether an individual or a company).

You will then be redirected to a new page where you will need to provide additional information and upload the required documents to complete your account.

WARNING: it is imperative to provide official documents that are uncut, clear, and without camera flash. Please provide copies of the original documents.

Create a Professional or Individual Payment Gateway?

At step 2/3, you will have the option to enter the SIREN number of the company that owns the property (SCI, LMNP, etc.).

This will automatically create a professional account.

If you do not enter a number, the SmilyPay account will then be linked to an individual.

This SIREN number will allow the software to automatically import all the information related to the company.

Step 3: Track the progress of your account

Once the information and documents are added, a payment gateway (pending validation) will be visible on your Smily account.

You can track the progress of your SmilyPay account by hovering over the "clock" icon located next to the new payment gateway visible on your account.

By clicking on "View onboarding," you can check the status of your SmilyPay account.

This will allow you to know if your registration is being processed, if some documents have been rejected and need to be submitted again, or if additional documents are required.

Once your account has been validated, we will send you an email to confirm that the payment gateway is ready to use.

Step 4: SmilyPay account validated

Once your SmilyPay account is validated, the "clock" icon will disappear, and you will be able to use the payment gateway to collect payments for your bookings.

To do this, simply add this payment gateway to your rentals by following this path: Rentals > More > Private > Payment Gateways.

SmilyPay Accounts for Your Owners

Who should be the SmilyPay account holder?

As a property manager, you have two options to create a SmilyPay account for your owners:

Option 1: Create the account in the owner's name (recommended for transparency)

How it works:

• You create the account using the owner's email and phone number
• The owner will receive all payment notifications directly

Advantages:

• Complete transparency for the owner
• The owner can track their payments in real-time
• Compliance with transparency obligations

Disadvantages:

• The owner receives all communications (notifications, alerts, SMS with authentication code)
• Requires coordination with the owner for certain actions

Option 2: Create the account in your name (full control)

How it works:

• You create the account using a dedicated email alias (reminder: 1 email = 1 SmilyPay account) and your phone number (this can be used for several payment gateways, it is only used to receive a code for two-factor authentication).
• You receive all communications from the payment center
• You maintain full control over payment management

💡 Tip: Use an email alias

To facilitate management, create an email alias per owner:

• Example: payments-owner-smith@youragency.com
• This allows you to centralize notifications while maintaining clear organization

Warning: We do not support email aliases containing the "+" sign.

Advantages:

• Full control over payment management
• Centralization of all communications
• No need to involve the owner in daily processes - You manage everything for them

Points of attention:

• You must inform the owner of this configuration
• You are responsible for transmitting relevant information to the owner
• Ensure this configuration complies with your management agreement

Changes to make in Step 2

In the "Fill in the mandatory fields" section:

⚠️ Important: Contact details to provide

• If you chose Option 1: Enter the owner's email and phone number
• If you chose Option 2: Enter your email (or a dedicated alias) and your phone number

Note: Regardless of your choice, the linked bank account must be the owner's (unless you have a management mandate with rent collection).