FAQ

When setting up a trial account do I need to pre-fill credit card information?

No credit card is required when signing up for a trial

Will I be able to connect more than one source to my account ?

Yes, you are able to connect as many systems and sources as you want to your account.
You need at least one source such as your PMS, Airbnb or Booking.com account in order to start.

Can I start using Duve without synced properties ?

You can't use Duve without any synced properties.
Syncing will allow you to view all your rentals and reservations in Duve and start customizing your guidebook, messages and additional services and more.

How many rentals could I sync?

All your active rentals will be imported to Duve there is no limitation.

Can I use Duve for only some of my rentals ?

Yes, upon syncing your system you will be able to move some rentals to inactive mode.
Inactive rentals still appear in your Duve account but are not enabled.
You can change the Duve status from inactive to active at any time.

Can I enable only specific tools in Duve?

Yes, you are able to start with specific tools such as the online check-in or guidebook.
You do not need to activate all of Duve solutions at once.

Will I be able to give access to additional team members ?

Yes you can create many users and give your team members full or limited access to your account.

What if I manage multiple brands ?

You can manage multiple brands under one Duve account.
Duve allows you to create different brands and configure different settings for each brand you manage

What about pricing?

Only active rentals which have bookings will be charged every month. Please refer to the pricing

There is + New Rental / + New Reservation button on Duve, can I add new rentals / reservations?

Yes you can but it won’t be imported to BookingSync

Will I be able to disconnect or delete my data in the future ?

Yes, Duve is GDPR ready allowing you to disconnect and delete data at any time.

How to contact Duve support?

You can contact their support team on the chat available on your Duve dashboard or create a request here.