Special offers limitation with Booking.com

Booking.com Limitation: Deleted Discounts May Remain Active

Overview

When a special offer or discount is deleted in Smily, it is not automatically removed from Booking.com. As a result, the discount may remain active in the Booking.com extranet and continue to apply to new bookings.

This is a known limitation of the Booking.com integration and can lead to unexpected discounted bookings and revenue loss if not handled manually.

What Happens

1. A property manager creates a special offer in Smily → The offer is successfully synced to Booking.com ✅

2. The property manager deletes the special offer in Smily → The offer is not deleted on Booking.com ❌

3. The discount remains active in the Booking.com extranet

4. Guests may book at a discounted rate that should no longer apply

Who Is Affected

• Properties using Full Sync or Partial Sync

• All rentals, not limited to specific properties or accounts

Important Impact

• Discounts may continue to apply unintentionally

• Property managers may experience loss of income

• Extra manual checks are required to avoid pricing errors

Current Workaround (Required)

Until this limitation is resolved, property managers must:

➡️ Manually delete or disable special offers directly in the Booking.com extranet after deleting them in Smily.

This step is essential to ensure that outdated discounts are no longer applied to bookings.

Good to Know

• This behavior is due to a limitation in how Booking.com processes deleted offers

• Smily can send new or updated offers, but offer deletions are not reliably removed on Booking.com’s side

• Always double-check active promotions in the Booking.com extranet after making changes in Smily