💡 What is the Damage Program?
(This feature is only available for properties in full sync - CAPI 🔄.)
The Damage Program by Booking.com helps Property Managers handle guest-related damages without upfront deposits. Instead, if any damage occurs during a guest's stay:
- PMs can report the damage to Booking.com.
- Booking.com will communicate with the guest and facilitate the payment process.
⚠️ Note: Payment is only processed if the guest agrees to pay for the damage.
🛠️ How to Set Up the Damage Program?
- Please navigate to Smily
➡️ Go to Smily > Apps > Booking.com. - Change Settings
➡️ Click Change Settings for individual properties or select Property Settings to apply for all properties. - Activate the Damage Program
➡️ Scroll down to the Damage Program section and activate the feature. - Agree to Terms & Conditions
➡️ Accept the terms and conditions to proceed. - Set the Maximum Damage Amount
➡️ Enter the maximum charge amount you want to set for potential damage during a guest’s stay. - Save Your Changes
➡️ Don’t forget to click Save to apply the settings.
🔔 Additional Note:
Booking.com does not specify a minimum or maximum amount that can be submitted, as various factors are involved. If the submitted amount is deemed too high, you may encounter an error in the app, displaying a message like this:
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