Manage Payments

In Smily, you have 2 main payments: the down payment, to confirm the reservation and the balance.

Smily helps you track these payments. You can record all the payments for each booking, generate payment links to do online payments, chase your missing payments and track refunds.

In this article

• Add a payment to a booking
• Use online payments
• Understanding your payment details on Smily
• Related questions

Add a payment to a booking

For offline bookings, like cheque, cash or wire transfer, you can manually record the payment in the booking.

Use online payment

With Smily, it becomes easy to use online payments. Choose and connect your payment gateway, and you can start using payment links to send to your guests. Open your rentals for instant booking and convert your website in a real merchant site where the travellers will be able to confirm there own reservations! A real time saver!

Connect your payment gateways

First step for online booking is to connect a payment gateway in the Settings > Payments section and then apply it to the rental > Private section.

TIP: you can connect several payment gateways to Smily. Easy then to offer the PayPal and Credit Card option to your traveller OR to have one payment gateway per owner so they get the payment directly.

Use payment links

Now that you have a payment method defined, a payment link is generated for each booking.

Once they click on the link, the travellers are redirected to a payment page where they can proceed to the downpayment or the full payment depending on the timeframe and the payment settings.

Once the payment made, the payment recorded automatically in the booking and it it was a tentative, it confirms the booking.

TIP: the payment links can be sent automatically for the downpayment and the balance thanks to our Notification app.

Take payments through your website with online booking

First, you must allow instant booking on your rentals.

Then, for all the instantly bookable rentals, the booking form on your website will show the Book Now button.

When the traveller select the check-in and check-out date, the number of adults and children, the price is calculated for the quote. It includes the rent + all mandatory fees and taxes.

When the traveller click on Book Now, he is redirected to a payment page where he is requested to proceed to the downpayment or the full payment depending on the timeframe and the payment settings.

Once paid, the booking is automatically added to your calendar as confirmed and the payment recorded automatically as well.

Understanding your payment details on Smily

The Payouts Bar is a visual indicator that displays the status of payments received for a booking.

How it works

Display based on payment status:

• Before receipt: Bar at 0% showing the expected amount

  

• Full receipt: Bar at 100% (success scenario)

  

• Partial receipt: Progress proportional to the amount received

  

• Overpayment: Indication if the amount received exceeds the expected amount (can occur if the OTA pays out its own commission)

  

Behavior based on Split Payment configuration:

• Split Payment enabled: Displays only completed payouts
• Split Payment disabled: Displays completed payouts if any exist, otherwise displays upcoming payouts

Error handling:

• The bar indicates an issue in case of failed reconciliation between Channel Payouts and SmilyPay payments (applicable only to split payments)

  

Related questions

How do I handle Refunds with Smily?

You can simply add a negative payment so that the “payment green bar” for the deposit goes back from “green” to “white”! If you use the contract management feature, a new contract will automatically be send to your business and client's email addresses.

Note that's it's just a tracking of the refund, the refund itself has to be made through the payment gateway or any other way.