How does the Notification app works

How does the app works

Notification App comes with a set of standard notifications. Every notification app has got menu/sidebar navigation: Notifications, Scheduled, Sent, Recipients, Layouts and Attachments section.

Notifications

Every notification has Activate, Show, Edit and Destroy Buttons / Views.

Activate will enable your notification and Deactivate will disable it.

Show view will show your notification output and how will it look like when the customer/owner receives it. Here you can also find the sending details, filters, delivery window overview. There is an option to send a Test email.

In Edit view you are able to configure your notification. Please note that the filters should work together in concise with the delivery window. There are multiple filters you can add.

 
tentative bookings

confirmed bookings

expired tentatives

canceled bookings

not canceled bookings

unavailable bookings

all bookings

with an online payment link

downpayment not yet paid

downpayment paid

balance not yet paid

balance paid

damage deposit not paid

damage deposit paid

balance not yet paid

balance paid

only for selected rentals

except for selected rentals

only for rentals with any selected tags

only for rentals without any of the selected tags

bookings with any selected sources

bookings without any selected sources

bookings with any selected tags

bookings without any of the selected tags

require client email

contract(experimental)

The delivery window includes the starting date and the maximum delivery date.

This view allows you to edit your notification using Plain Text or HTML and dynamic attributes (Please find the full list of the dynamic attributes in your BookingSync > Notifications > Template Guide). You can set up your notification message in different languages.

Please note that Airbnb doesn't accept HTML so for this, you need to fill in the Plain Text section. More information on how to create a notification here

Destroy will delete the notification.

Scheduled

You can find the list of scheduled notifications in Scheduled view. There are some additional details like Name, Booking ID, Due At and Notification Error. You can Suspend, Retry(Resend) and Show the message.

Sent

The Sent view will show notification name, booking ID, Sent at date and booking reference and will include the options to Resend, Show, and Stats.

Recipients

This is where you can add and manage your recipients. More information about this feature here.

Layouts

Layouts include 2 types of notifications Internal and Branded email which you can Show, Edit and Destroy.

• An Internal email will show a simple set up without your logo. You can use for example for notifications to warn you that you have a new booking, or any internal communication in general
• A Branded email will show your logo and the information about your company. These are for external communication, with your guests or your owners for example.

There is also an option to Add a New Layout. When adding a new layout you would need to fill in the name of the layout and HTML window where you can add your custom layout.

Attachments

Attachments view includes the name of the attachment, notification name, rentals count, and options to show, edit and destroy the attachment. You can also Add New Attachment. When adding a new attachment you need to add the name of the attachment.

Example of Generic Notification

Let's take for example Review Request notification.

It has 3 filters Confirmed Booking and Not Canceled Bookings to ensure that as soon as the booking is confirmed and not canceled the notification will send and Require Client Email so you don't get a stuck notification in case the guest didn't give an email address.

Delivery Window has got Early Condition and Late Condition. The early condition has got a few time triggers that you can use.

In this case we want to ask the guest for a review after the stay but not weeks after as we want a fresh memory of their incredible stay. We would then use 1 day after departure as Early Condition and 7 days after departure as Late Condition.

To sum up, this notification set up translates to : if all the conditions set up in the filters are correct 1 day after departure, the notification will be sent but never later than 7 days after departure.

Please note the notification is only sent once except for:

• Contract (experimental) filter that will trigger once the booking is confirmed and can be triggered again if the booking is canceled or updated.