How does the app works
Notification App comes with a set of standard notifications. Every notification app has got menu/sidebar navigation: Notifications, Scheduled, Sent, Recipients, Layouts and Attachments section.
Every notification has Activate, Show, Edit and Destroy Buttons / Views.
Activate will enable your notification and Deactivate will disable it.
Show view will show your notification output and how will it look like when the customer/owner receives it. Here you can also find the sending details, filters, delivery window overview. There is an option to send a Test email.
In Edit view you are able to configure your notification. Please note that the filters should work together in concise with the delivery window. There are multiple filters you can add.
not canceled bookings
with an online payment link
downpayment not yet paid
balance not yet paid
damage deposit not paid
damage deposit paid
balance not yet paid
only for selected rentals
except for selected rentals
only for rentals with any selected tags
only for rentals without any of the selected tags
bookings with any selected sources
bookings without any selected sources
bookings with any selected tags
bookings without any of the selected tags
require client email
The delivery window includes the starting date and the maximum delivery date.
This view allows you to edit your notification using Plain Text or HTML and dynamic attributes (Please find the full list of the dynamic attributes in your BookingSync > Notifications > Template Guide). You can set up your notification message in different languages.
Please note that Airbnb doesn't accept HTML so for this, you need to fill in the Plain Text section. More information on how to create a notification here
Destroy will delete the notification.
You can find the list of scheduled notifications in Scheduled view. There are some additional details like Name, Booking ID, Due At and Notification Error. You can Suspend, Retry(Resend) and Show the message.
The Sent view will show notification name, booking ID, Sent at date and booking reference and will include the options to Resend, Show, and Stats.
This is where you can add and manage your recipients. More information about this feature here.
Layouts include 2 types of notifications Internal and Branded email which you can Show, Edit and Destroy.
- An Internal email will show a simple set up without your logo. You can use for example for notifications to warn you that you have a new booking, or any internal communication in general
- A Branded email will show your logo and the information about your company. These are for external communication, with your guests or your owners for example.
There is also an option to Add a New Layout. When adding a new layout you would need to fill in the name of the layout and HTML window where you can add your custom layout.
Attachments view includes the name of the attachment, notification name, rentals count, and options to show, edit and destroy the attachment. You can also Add New Attachment. When adding a new attachment you need to add the name of the attachment.
Example of Generic Notification
Let's take for example Review Request notification.
It has 3 filters Confirmed Booking and Not Canceled Bookings to ensure that as soon as the booking is confirmed and not canceled the notification will send and Require Client Email so you don't get a stuck notification in case the guest didn't give an email address.
Delivery Window has got Early Condition and Late Condition. The early condition has got a few time triggers that you can use.
In this case we want to ask the guest for a review after the stay but not weeks after as we want a fresh memory of their incredible stay. We would then use 1 day after departure as Early Condition and 7 days after departure as Late Condition.
To sum up, this notification set up translates to : if all the conditions set up in the filters are correct 1 day after departure, the notification will be sent but never later than 7 days after departure.
Please note the notification is only sent once except for:
- Contract (experimental) filter that will trigger once the booking is confirmed and can be triggered again if the booking is canceled or updated.