FAQ

What are Flatio’s Terms and conditions?

• Flatio’s commission differs based on the property type. If you rent out a whole property (e.g. apartment or a house), the fee is 7,5% + VAT. However, if you list a property with shared spaces (e.g. private room, hotel or hostel room), Flatio charges only 5% + VAT. This fee has to be always included in the prices as Flatio deducts it automatically from the tenants’ rental payments, so landlords (Property Managers) do not have to pay Flatio directly. Flatio also has their own payment system for it thanks to direct connections with Citibank.
• Flatio only charges a commission when a lease is concluded (after landlord acceptance and tenant payment). This means that the advertisement itself is completely free of charge. Flatio also charges their commissions monthly and never upfront, in order to be more flexible in case of possible lease extensions or early terminations.
• They charge tenants (guests) from 5 - 15% + VAT based on the length of the reservation.
• It’s possible to set a minimum and maximum length of bookings you’d like to receive. At the moment, the minimum is 5 nights and maximum is not limited.
• To all landlords, Flatio provides a free Rental Insurance developed in partnership with AXA insurance company. Every rental concluded through Flatio includes 20.000€ cover per lease for damages, pet damage or loss of income. Additionally, it includes IT assistance, a variety of assistance services (for up to 500€ per lease) and legal assistance. Learn more about the protection HERE.

You can find all answers to the FAQ in Flatio’s Help Center.