Understanding fee invoices settled from your booking payout

If you use SmilyPay, Split Payments or Cancellation Protection, the related fees are collected directly from the traveller's payment, before your payout is transferred to you. The invoice we issue for those fees is therefore already settled when you receive it: there is nothing to pay, and no charge is made to your card or bank account. Your invoices state this explicitly.

How to recognise a payout-deducted invoice

Under the address block, where an invoice paid by card shows Paid with card ••••, these invoices show:

Payment method: deduction from booking payout

Between the invoice total and the footer, a note explains what that means:

The total amount, including VAT, of this invoice has been deducted from the payout due for the relevant bookings. No further payment is required.

Which invoices are concerned

Three fee types are collected from your payout and carry these mentions:

• SmilyPay gateway fees
• Split Payments fees
• Cancellation Protection fees

Invoices you settle yourself — subscription invoices and any invoice paid by card — continue to show their own payment method (for example, the card used).

Why this is useful

• You know immediately that the invoice requires no action. The document tells you how it was settled, so you can file it straight into your accounting.
• No doubt about a possible card charge. The invoice confirms the amount came out of the booking payout, not from your payment method.
• Easier reconciliation. The note points to the payout for the relevant bookings, which makes it straightforward to match the invoice against the corresponding payout line in your Finance section.
• Clear, compliant documents. The wording is a formal statement of the payment method and settlement, suitable for your bookkeeping and for your accountant.

Good to know

• Your fees, amounts and billing timing are unchanged. This concerns the information printed on the invoice PDF.
• Our bank details and the statutory mention of the €40 recovery cost remain on the invoice: these are mandatory legal mentions and must appear on every invoice we issue. The settlement note sits above them and takes precedence for these invoices — no payment or transfer is expected from you.
• If you ever receive a payout-deducted fee invoice and the corresponding deduction does not appear on your payout, contact our support team with the invoice number.