AI-Powered Review Reply Feature

Welcome to our AI-powered Review Reply Draft Feature manual!
Smily team is happy to guide you through the functionality of our cutting-edge review response tool, powered by Chat GPT-4.
This feature empowers you to craft genuine, approachable, and positive responses to guest reviews effortlessly.

🤓 Feature Overview

• API Integration with Chat GPT-4:
  • Seamless integration with Chat GPT-4 ensures sophisticated language modeling for effective communication.
• Data Privacy:
  • The AI analyzes only public information from reviews to maintain guest privacy and confidentiality.
• Tone Guidelines:
  • Celebrative for good review and compassionate for others.
• Review Criteria Analysis:
  • The AI reviews the public comments, criteria ratings, and comments to generate contextually relevant responses.
• Overall Rating Analysis:
  • Responses take into consideration the overall rating to tailor the message appropriately.
• Draft Limitations:
  • To prevent abuse, the system allows the generation of a maximum of 3 drafts per review per hour.

🚀 How to Use

• Accessing the Feature:
  • Navigate to your Smily review section.
  • Click on the review for which you wish to generate a response.
• Initiating the AI-Powered Response:
  • Click on the "AI Reply" button next to the review.
• Review Analysis:
  • The system analyzes the public comments, criteria ratings, and overall rating.
• AI Draft Generation:
  • The AI generates a draft response based on the analysis.
• Editing the Draft:
  • Feel free to edit the response to add a personal touch or make any adjustments.
• Finalizing and Posting:
  • Once satisfied with the response, click "Reply" to publish it as your official reply.

💡Best Practices

• Authenticity Matters:
  • Use the AI-generated content as a starting point and personalize it to reflect your unique voice.
• Timely Responses:
  • Respond promptly to enhance guest satisfaction and demonstrate a commitment to excellent customer service.
• Adherence to Policies:
  • Ensure that the generated responses align with your and the channels company's policies and guidelines.
• Review the Reviews:
  • Periodically review the responses to ensure they align with evolving brand standards.

🙌 Troubleshooting

• Draft Limit Exceeded:
  • If you reach the limit of 3 drafts, wait for an hour before generating more responses.
• Inaccurate Responses:
  • In the rare event of inaccuracies, manually edit the responses to better suit your needs.

Our AI-powered Review Reply Feature is designed to streamline and enhance your interaction with guest reviews. We hope this manual serves as a comprehensive guide, allowing you to make the most of this powerful tool. If you have any further questions or feedback, feel free to reach out to our support team.