Welcome to our AI-powered Review Reply Draft Feature manual!
Smily team is happy to guide you through the functionality of our cutting-edge review response tool, powered by Chat GPT-4.
This feature empowers you to craft genuine, approachable, and positive responses to guest reviews effortlessly.
🤓 Feature Overview
- API Integration with Chat GPT-4:
- Seamless integration with Chat GPT-4 ensures sophisticated language modeling for effective communication.
- Data Privacy:
- The AI analyzes only public information from reviews to maintain guest privacy and confidentiality.
- Tone Guidelines:
- Celebrative for good review and compassionate for others.
- Review Criteria Analysis:
- The AI reviews the public comments, criteria ratings, and comments to generate contextually relevant responses.
- Overall Rating Analysis:
- Responses take into consideration the overall rating to tailor the message appropriately.
- Draft Limitations:
- To prevent abuse, the system allows the generation of a maximum of 3 drafts per review per hour.
🚀 How to Use
- Accessing the Feature:
- Navigate to your Smily review section.
- Click on the review for which you wish to generate a response.
- Initiating the AI-Powered Response:
- Click on the "AI Reply" button next to the review.
- Review Analysis:
- The system analyzes the public comments, criteria ratings, and overall rating.
- AI Draft Generation:
- The AI generates a draft response based on the analysis.
- Editing the Draft:
- Feel free to edit the response to add a personal touch or make any adjustments.
- Finalizing and Posting:
- Once satisfied with the response, click "Reply" to publish it as your official reply.
- Authenticity Matters:
- Use the AI-generated content as a starting point and personalize it to reflect your unique voice.
- Timely Responses:
- Respond promptly to enhance guest satisfaction and demonstrate a commitment to excellent customer service.
- Adherence to Policies:
- Ensure that the generated responses align with your and the channels company's policies and guidelines.
- Review the Reviews:
- Periodically review the responses to ensure they align with evolving brand standards.
- Draft Limit Exceeded:
- If you reach the limit of 3 drafts, wait for an hour before generating more responses.
- Inaccurate Responses:
- In the rare event of inaccuracies, manually edit the responses to better suit your needs.
Our AI-powered Review Reply Feature is designed to streamline and enhance your interaction with guest reviews. We hope this manual serves as a comprehensive guide, allowing you to make the most of this powerful tool. If you have any further questions or feedback, feel free to reach out to our support team.