Reviews - FAQ

In this article

• Can I delete a review I don't like?
• Can I answer a bad review?

Can I delete a review I don't like?

Absolutely. In order to do so, you may contact our support team, who will delete the review of your choosing.

Can I answer a bad review? (Beta access only)

Not only you can, but you should!

According to our partner Booking.com:

Replying to a review offers you the chance to interact with guests in a positive way, and appeal to new customers. The feature helps to provide balance, giving you the opportunity to express your viewpoint. This not only benefits you but all visitors to our website.

In the case of a negative review, it’s best to see it as a chance to turn it into something positive. How you respond to a negative review says more about your property than the negative review itself. Look for potential opportunities to improve the experience at your accommodation for future guests.

However, there are some restrictions to reply to reviews

• Airbnb only allows replying within 30 days after the review has been submitted
• Booking.com only allow replying to reviews that have a comment

See all the information about Replying to reviews in our dedicated article.