AI Response to Reviews

Welcome to the manual explaining the AI-powered Review Response feature!

Smily is delighted to guide you through the features of our review response tool, powered by ChatGPT-4. This function allows you to craft authentic, approachable, positive, and encouraging responses to your customers’ reviews in a simple and effective way.

🤓 Feature Overview

API Integration with ChatGPT-4:
Seamless integration with ChatGPT-4 ensures sophisticated language modeling for effective communication.

Data Privacy:
The AI only analyzes publicly available review information to preserve customer confidentiality.

Tone Guidelines:
Celebrate positive reviews and show compassion toward others.

Review Criteria Analysis:
The AI reviews the public comment, ratings, and specific criteria feedback to generate contextually relevant responses.

Overall Rating Analysis:
Responses take into account the overall rating to appropriately tailor the message.

Draft Limitations:
To prevent misuse, the system allows up to 3 drafts per review per hour.

🚀 How to Use

Access the Feature:
Navigate to the "Reviews" section.
Click on the review for which you’d like to generate a response.

Initiate the AI-powered Response:
Click on the “Draft with AI” button.

Review Analysis:
The system analyzes the public comment, criteria ratings, and overall rating.

AI Draft Generation:
The AI generates a draft response based on the analysis.

Edit the Draft:
Feel free to adjust the response to add a personal touch or make modifications.

Finalize and Publish:
Once satisfied with the response, click “Reply” to publish it as the official response.

💡 Best Practices

Authenticity Matters:
Use the AI-generated content as a starting point and personalize it to reflect your unique voice.

Timely Responses:
Reply quickly to enhance customer satisfaction and demonstrate your commitment to excellent service.

Policy Compliance:
Ensure that the generated responses comply with your company’s policies and the policies of the review platforms.

Review Responses Regularly:
Periodically review responses to make sure they align with your brand standards.

🙌 Troubleshooting Guide

Draft Limit Reached:
If you reach the 3-draft limit, wait one hour before generating new responses.

Inaccurate Responses:
If inaccuracies occur, manually adjust the responses to better suit your needs.

Our AI-powered Review Response feature is designed to simplify and enhance your interactions with customer reviews. We hope this manual serves as a comprehensive guide, helping you make the most out of this powerful tool. If you have any questions or feedback, don’t hesitate to contact our support team.

Happy responding!