Complete Guide: Managing Your Bookings in Smily – The NEW Booking Management

Table of Contents:

1. Accessing Booking Management

2. Using filters to target your bookings

3. Exploring a booking details

4. Additional administration options

5. Performing actions on a booking

6. Conclusion

The Booking Management feature is one of Smily's major functionalities. It allows you to view, filter, analyze, and modify your bookings in just a few clicks.

Here is a detailed guide to master this essential section.

Here is an explanatory video covering each point mentioned in the article below:

1. Accessing Booking Management

➤ Step 1: Log in to your Smily account

After logging in, go to the "bookings" section via the menu located in the left sidebar.

2. Using filters to target your bookings

One of the essential points: filters. They allow you to display only the bookings that interest you.

➤ Step 2: Open the filter area

At the top of the page, you will find several cumulative filters.

➤ Step 3: Choose your criteria

Among the available filters:

• Booking status Example: Confirmed, pending, cancelled.
• Dates
  ◦ Check-in
  ◦ Check-out
  ◦ Current bookings
• Booking source (Airbnb, Booking.com, your website, etc.)
• Tags
• Missing payment To quickly identify unpaid or partially paid stays.
• Discount code
• Smily reference To precisely find a booking from its unique number.

💡 Example given in the video: display only confirmed bookings with a check-in scheduled for the upcoming weekend.

➤ Reading and understanding the booking list

Once filters are applied, Smily presents you with a filtered list of bookings.

➤ What you see in the view:

Each row corresponds to a booking, with columns grouping:

• The booking reference as well as the source and booking status
• The property concerned
• The guest name
• Check-in / check-out dates
• Payment status
  ◦ Green: complete payment
  ◦ Red: missing payment
• Booking tags
• Notes
• Creation date
• Quick actions to view the booking

3. Exploring a booking details

The detail page is divided into two main areas:

3.1. Left side: the global overview

You will find here:

✔ Booking status

• Confirmed
• Tentative
• Cancelled
• Unavailable

✔ Property details

Property name, etc.

✔ Stay details

• Arrival date
• Departure date
• Stay duration
• Ability to adjust check-in and check-out times

✔ Booking notes

For example: "Late arrival", "Allergy", etc.

✔ Number of guests + guest information

With a quick copy module to avoid errors and save time.

✔ Direct contact

From this interface, you can see the guest's phone number or email address.

3.2. Right side: the detailed summary

This section is much more comprehensive:

✔ General information

• Reference
• Status
• Booking source

✔ Payment & history

You can view:

• Payment history
• Collected amounts
• Missing payments (in red)
• Pending payments

💳 If you use Smily Pay, you can also process a refund directly from this interface.

✔ Complete price breakdown

• Rent
• Associated fees
• Payment schedule (down payment, balance...)
• Damage deposit management (amount, status, etc.)

✔ Cancellation policy

Complete detail according to configured conditions.

✔ Cancellation protection

A new feature allowing you to protect your revenue in case of cancellation.

👉 For more information: visit the dedicated article.

✔ Highlights (internal notes)

Notes added by teams, information to remember, etc.

✔ System information

• Booking creation date
• Last update
• Guest stay history

4. Additional administration options

➤ 4.1. Payout & revenue distribution

These sections are covered in another manual article.

5. Performing actions on a booking

Via the main actions, you can:

➤ Download or view the rental agreement

The contract linked to the booking.

➤ Cancel a booking

🛑 Important: for OTA bookings (Airbnb, Booking...), cancellation must often be done from the original platform. Contact Smily if necessary.

➤ Modify a booking

By clicking on Edit, you can adjust:

• Dates
• Guest information
• Price
• Number of guests
• Notes
• Etc.

Once finished, click Save to return to the main view.

⚠️ Note: The visuals shown in the video reflect the new design, which will soon be available to everyone. Stay tuned!

Conclusion

Smily's Booking section gives you complete control over all your bookings, from filtering to modification, including payment management and guest communication.