We're improving the way commissions are calculated on reservations made through the instant booking page. These changes are designed to give you greater transparency and accuracy. Here's what it means for you in practice.
Why Are We Making This Change?
Until now, the commission was calculated as the difference between the price displayed to the traveller (with markup) and the base price (without markup). This method had a few limitations:
- The price markup and the commission rate didn't always match perfectly.
- Rounding could create small discrepancies in the final calculation.
- Additional fees (cleaning, services, etc.) weren't always factored in, even when they should have been.
What's Changing
The commission is now calculated directly by applying a percentage to the commissionable amount, rather than as a difference between two prices. This approach is more straightforward, more readable, and more accurate.
What Does the Commission Apply To?
Depending on your account settings, the commission can be based on:
- Rent only — this is the default for bookings coming from your website.
- Rent + certain fees — mandatory fees (excluding taxes) can also be included in the calculation base. Optional fees and taxes (city tax, municipal tax, tourism tax, etc.) are always excluded.
How Is the Commission Percentage Determined?
Option 1 — Fixed percentage: if you have manually set a commission rate for a channel, that rate applies directly.
Option 2 — Automatic calculation: if no rate is manually defined, the system automatically calculates a commission rate based on the price markups configured for each period. If multiple periods with different markups are covered by the booking, a weighted average is calculated based on the number of nights in each period.
Please note: a price markup and a commission rate are not the same thing. A 10% markup does not equal a 10% commission.
Example: if the base price is €100 and the markup is 10%, the traveller pays €110. The €10 commission actually represents ~9.09% of the amount paid — not 10%.
Practical Examples
Example 1 — Rent Only (Automatic Calculation)
| Item | Amount |
|---|---|
| Base price | €700 |
| 10% markup | +€70 |
| Amount paid by traveller | €770 |
| Calculated commission rate | ~9.09% |
| Commission | ~€70 |
Example 2 — Rent + Fees (Automatic Calculation)
| Item | Included in base? | Amount |
|---|---|---|
| Rent (with 10% markup) | ✅ Yes | €770 |
| Cleaning fee (mandatory) | ✅ Yes | €30 |
| Service fee (mandatory) | ✅ Yes | €77 |
| City tax | ❌ No (tax) | €50 |
| Extra towels | ❌ No (optional) | €20 |
| Commissionable base | €877 | |
| Commission rate | ~9.09% | |
| Commission | ~€79.72 |
Example 3 — Manually Set Fixed Rate
| Item | Amount |
|---|---|
| Rent paid by traveller | €770 |
| Fixed commission rate | 12% |
| Commission | €92.40 |
The Benefits for You
- Greater accuracy: the calculation precisely reflects the agreed rate, with no distortion from rounding or mismatches between markup and commission.
- Greater clarity: you always know what the commission is calculated on — rent alone or rent plus fees.
- Greater flexibility: for some partners, it will be possible to set a price markup independently from the commission rate.
Questions About Your Existing Bookings?
If you'd like your past commissions to be recalculated using this new method, our team can take care of it. Feel free to reach out.
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