Fees/Services

BookingSync gives you the opportunity to create and manage your own fees and services catalog.

You can also check this article for the whole process.

In this article

• Create a new Fee/Service
• Modify a Fee/Service
• Apply a tax to a Fee/Service
• Add photos to a Fee/Service
• Delete a Fee/Service
• Synchronization with platforms

Create a new Fee/Service

Go to Settings > Fees/Services and Click on + New Fee/Service

Complete the information 

1. Name (mandatory): name of the fee/service. This field is the internal name of the fee, used for the management of the fee within your Smily account.
2. Headline : This is the public name of the fee/service, displayed to advertise the fee/service during the booking process. This may show during the booking process, during the payment (on the Smily payment page) and on the contract, so make sure not to use any sensitive information. We recommend having a short, catchy unique name. This is a great way to personalize your fee. It can be translated into the different languages managed in your BookingSync account using the language tabs for communication with guests.
3. Summary : Describe your fee/service in a few words. This is usually the first description that the traveler reads.
4. Description : Describe your fee/service in detail so that travelers have enough information to understand exactly what they will/would get.
5. Rate kind (mandatory): select the rate kind for your fee/service
   • Percentage: the fee is calculated as a percentage of the initial price, no matter the number of travellers
   • Percentage per person: the fee is calculated as a percentage of the initial price, and mutliplied by the number of travellers (adults and children)
   • Percentage per adult: the fee is calculated as a percentage of the initial price, and mutliplied by the number of adults
   • Percentage per child: the fee is calculated as a percentage of the initial price, and mutliplied by the number of children
   • Fixed: the fee is a fixed amount per stay, no matter the number of travellers
   • Fixed per person: the fee is a fixed amount per stay, and mutliplied by the number of travellers (adults and children)
   • Fixed per adult: the fee is a fixed amount per stay, and mutliplied by the number of adults
   • Fixed per child: the fee is a fixed amount per stay, and mutliplied by the number of children
   • Fixed per night: the fee is a fixed amount per night, no matter the number of travellers
   • Fixed per person per night: the fee is a fixed amount per night, and multiplied by the number of travellers (adults and children)
   • Fixed per adult per night: the fee is a fixed amount per night, and multiplied by the number of adults
   • Fixed per child per night: the fee is a fixed amount per night, and multiplied by the number of children
   • Individual percentage per adult: this fee is used to apply a city tax with a maximum per night and per adult
6. Rate (mandatory): unit price for the fee/service
7. Currency: currency associated to the fee/service rate
8. Maximum possible rate: limit the maximum rate for the fee. This is used to apply a city tax with a maximum per night and per adult
9. Downpayment percentage (mandatory): downpayment percentage applied on the fee amount when calculating the global downpayment of the booking
10. Kind: select the kind of fee/service. This is used for the sync with the channels.
    • Others
    • Cleaning
11. Notes: internal notes

Click on Save Changes

NB : Remember to add the translation of your fees in the different languages set up on your Smily account. This will help your travelers better understand the associated fees.

Modify a Fee/Service

• Place your mouse over the fee/service that you want to edit (the line becomes yellow) and click on the pen icon that appears on the left.

• You can modify all the information

• Click on Save Changes

Apply a tax to a Fee/Service

To apply a tax to a fee/service, you'll have to create it in the Taxes section. This needs to be done before you can apply the tax to a fee or service.

• Click on Add new tax

• Select the tax you want to apply
• Choose if the tax is included or not in the fee/service rate

• Click on Save Changes

Add photos to a Fee/Service

You can add photos to your fees and services so the traveler can see what it looks like.
This can be useful for parking costs, linen costs, shuttle transport costs, for example.

• To do this, click on "edit photos"

• Then you can click on the "Add new photos" icon

• Don't forget to save.

Delete a Fee/Service

• Place your mouse over the fee/service that you want to delete (the line becomes yellow) and click on the trash icon that appears on the left.

• Confirm

Synchronization with platforms

Note that the fees and services are not all synchronized in the different platforms, please consult the manual: https://manual.bookingsync.com/hc/en-us/categories/360000707333-Channel-Manager-Apps

You can find the list of fees and services to be synchronized in the articles: "what is synchronized and when?"

For example for Airbnb, only the following fees and services will be synchronized:
- cleaning,
- linen package fee,
- service charge,
- resort fees,
https://manual.bookingsync.com/hc/en-us/articles/360005324173-What-is-synchronised-and-when-

Similarly, if you use the "other" category, it will not be synchronized.