BookingSync offers the possibility to automate the downpayment workflow from Booking.com to your payment gateway.
That includes the report to Booking.com if CC is invalid and also auto-cancellation if traveller doesn't update the CC information on time.
- The payment process can only be automated with the following payment gateways: Stripe, BookingPay and Ogone (Ingenico).
- You must enable tokenization on your payment gateway in the Settings > Payments > Accept Credit Card > Edit
- You must have CVC mandatory to book your property on Booking.com. If not, you must contact your Booking.com account manager to request it.
- BookingSync must receive the CC information via XML instead of you receiving the email with the information. If you receive the email, you must contact your Booking.com account manager to request the change.
- You must request the pre-payment after reservation, and not after free cancellation ends.
Flow for Credit Card payments
Only the downpayment is automated in this process. Balance has to be charged with other methods:
- use BookingSync notifications to send the payment request link
- use the CC token in your payment gateway admin to charge the card
The downpayment value corresponds to the prepayment requested on Booking.com side and not the downpayment recorded in your rental, to match the agreement made by the traveler on Booking.com website.
NOTE: if the downpayment is 100%, BookingSync send to the payment gateway the amount of the reservation, included per-person fees, calculated on BookingSync side.
Flow for Virtual Credit Card payment
Booking.com introduced the concept of virtual credit card to allow the traveler to pay with other payment methods like PayPal.
The main advantage is that the PM is 100% sure that the card is valid. The problem can be that the virtual card is charged with the amount corresponding to the rent + fixed fees. Per-person fees are not part of this payment (as for classic cards). It's not possible to use the CC token to charge the extra fees, so the PM needs to
- send the BookingSync payment link
- wait for the guest arrival
TIP: You can ask Booking.com to deactivate the possibility for the guest to pay with alternative methods.