Airbnb Performance Dashboard

Monitor and Enhance Your Airbnb Listing Quality with Smily!

📌 What is the Airbnb Performance Dashboard?

At Smily, we understand the critical importance of maintaining high-quality listings to remain competitive in Airbnb search rankings. The Airbnb Performance Dashboard is designed to provide clear insights into your property’s performance, allowing you to monitor areas for improvement, avoid potential suspensions, and enhance guest satisfaction. By addressing issues proactively, you can increase visibility, bookings, and revenue.

🛠 What Does the Dashboard Include?

⭐ Average Review Scores: An overview of your properties’ monthly guest ratings

🌟 5-Star Ratings: Percentage of bookings receiving top ratings

🏷️ Positive and Negative Tags: Categories frequently mentioned in guest reviews, such as cleanliness or communication

📊 Performance by Category: Detailed insights on specific review aspects like “Was the check-in easy?” or “How was the cleanliness?”

🤝 A Co-Built Tool to Manage Your Performance

Developed with input from property managers, this dashboard empowers you to:

📈 Monitor real-time performance: Stay updated on guest satisfaction and quality metrics

🚨 Prevent suspensions and removals: Manage negative reviews and Airbnb’s rating system proactively

💪 Maintain a strong reputation: Track feedback, manage listing statuses, and improve guest experiences

🔍 Navigating the Dashboard

When opening the Airbnb Performance Dashboard, you’ll find:

Global View vs. Trip Issues

Global View: Overall quality performance of your listings

Trip Issues: Live flags from Airbnb reporting guest experience problems, updated regularly

Status Filter

❗ At risk of suspension/removal — Listings with serious quality concerns
⚠️ Warning — Listings flagged but not yet at risk
✅ Good/Education — Listings performing well, with opportunities for further improvement
⛔ Removed — Listings taken down due to quality issues

Performance Metrics

Average Review Score: Trends in ratings over time

Average Score Per Month: Monthly comparison of your listings’ scores

🎛️ Filters & Statuses

Period
📅 Filter your data by specific periods, such as the last 3 months or last 6 months. This helps you measure the impact of any changes or improvements made to your listings over time.

Compare
🔁 Compare your current performance with the same period from the previous year to track your progress and seasonal trends.

Rental Tags
🏷️ Focus on listings with specific tags you've configured in Smily’s PMS. This allows you to target quality issues for particular types of properties.

Airbnb Accounts & Rentals
👥 Filter by Airbnb accounts or individual listings to identify which account is performing well and which may have recurring concerns.

Locations
📍 View data based on geographical location, helping you compare performance across different cities or regions.

Review Categories
🗂 Choose one or several Airbnb review categories to focus your analysis on specific aspects of the guest experience (e.g., cleanliness, communication, accuracy).

Guest Review Score
⭐ Filter your listings based on guest rating brackets, making it easy to identify top performers and those needing attention.

Airbnb Quality Status
🚦 Separate your listings by Airbnb quality status. This helps you quickly locate listings that require immediate action—such as those at risk of suspension.

🎯 Summary

The Airbnb Performance Dashboard is an essential tool for managing your Airbnb listings’ quality. It helps you identify issues early, make data-driven decisions, and continuously enhance guest satisfaction ensuring your listings remain competitive and highly ranked on Airbnb.

If you need any help navigating the dashboard or have questions, please reach out to your Smily support contact. We’re here to support your success!