🆕 What’s New
Smily has improved photo synchronization with Airbnb to reduce duplicates and improve room assignment management.
🔹 You can now assign supported room types to photos directly in Smily, which helps structure your content before activating the Airbnb Photo Tour.
🔹 The Airbnb Photo Tour must still be enabled from Airbnb, as full support for all room types is not yet available.
🔹 This update ensures that future synchronizations do not create duplicates or override existing supported room assignments.
⚠️ Important – Existing Photo Tours
If a Photo Tour was already configured on Airbnb before the connection or before this improvement, duplicates or incorrect photo order may still occur.
➡️ In this case, you must first:
✔️ Ensure all desired photos are correctly uploaded and ordered in Smily
✔️ Confirm this to Smily Support
👉 Our team can then clean the existing Photo Tour and reorder photos correctly on Airbnb.
✅ Best Practice for New Connections or Resynchronizations
To avoid duplicates in the future:
1️⃣ Make sure all photos are uploaded and in the correct order in Smily
2️⃣ Delete the existing Photo Tour and room-assigned photos on Airbnb
3️⃣ Launch a synchronization from Smily
4️⃣ Recreate the Photo Tour on Airbnb using the photos sent by Smily
📌 Feature Overview
| Feature | Description | Notes |
|---|---|---|
| Duplicate Prevention | Photos prepared and structured in Smily sync to Airbnb more cleanly | Existing Photo Tours may still require manual cleanup |
| Room Assignment Updates | Changes to supported room assignments in Smily can be reflected on Airbnb | Unsupported room types must still be managed on Airbnb |
| Supported Room Types | Bedrooms ✅ Living Rooms ✅ | Other room types handled directly on Airbnb |
| Airbnb Photo Tour | Must be activated and finalized on Airbnb | Airbnb may still reorder photos based on internal logic |
🔹 Note for Other Room Types
Rooms such as Bathrooms, Kitchens, Dining Rooms, Balconies/Patios, Offices, Hallways and other spaces must still be assigned directly on Airbnb to complete the Photo Tour.
Smily will sync the photos correctly, but these room types cannot yet be assigned from Smily.
🔧 How to Manage Photo Assignments
1️⃣ Go to PMS → Rental → Photos
2️⃣ Open the listing you want to manage
3️⃣ Upload and organize your photos
4️⃣ Assign supported room types where relevant
5️⃣ Synchronization will send the updated content to Airbnb
📝 Notes
🔹 Airbnb may reorder photos due to internal logic or A/B testing — this is expected
🔹 Duplicates today are usually linked to Photo Tours created before synchronization improvements
🔹 Support can assist with cleanup once photos are validated in Smily
📝 Good to Know
🔹 Future updates will support additional room types
🔹 Preparing photos in Smily before synchronization helps avoid duplication issues
🔹 Photo Tour structure remains finalized on Airbnb
❓ Troubleshooting
🔹 Check that all required photos are present in Smily
🔹 Confirm whether a Photo Tour already existed on Airbnb
🔹 Contact Support if duplicates remain after validation
📩 Need Help?
Our team is here to assist — please reach out through your Smily dashboard.
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