Airbnb – Instant Book welcome message

You can now write the welcome message that Airbnb shows to guests before they confirm an Instant Book reservation, for each listing, directly in Smily.

Airbnb shows this setting as the Pre-booking message. The guest sees the message at checkout for an Instant Book reservation and must type a reply before the booking goes through.

What the message is for

Until now, this message could only be changed on Airbnb, one listing at a time. Use it to welcome guests, repeat the key house rules or ask for the arrival time, without leaving Smily.

Set the message for a listing

1. Open the Airbnb app in Smily.
2. Open the rental.
3. Click Change settings.
4. Write your message in the Instant Book welcome message field. The maximum length is 400 characters.
5. Click Save.

Each listing has one message, with no version per language.

When the message reaches Airbnb

Smily does not send the message when you save. It sends it to Airbnb with the next full sync of the listing.

Once the field has a message, each full sync sends it to Airbnb again. If someone changes the message directly on Airbnb, the next full sync replaces that change. Always edit the message in Smily.

Remove the message

1. Empty the Instant Book welcome message field.
2. Click Save.

The next full sync clears the message on Airbnb. After that, each full sync clears it again, so a message added later directly on Airbnb does not stay. To use a message again, write it in Smily.

If a message already exists on Airbnb

• Nobody has set a message in Smily: Smily sends nothing and the message on Airbnb stays as it is.
• The listing is not connected yet and has a message on Airbnb: Smily imports the message. It does not replace a message that is already in Smily.
• The listing is already connected: it keeps its Airbnb message, but the field in Smily stays empty. If you write a message in Smily, it replaces the message on Airbnb at the next full sync.

Good to know

• The message is 400 characters maximum.
• Each listing has one message, with no version per language.
• Airbnb uses the message only for Instant Book reservations.
• Listings on Official: Sync rates and availability do not send the message to Airbnb, because they do not use the full sync.
• This screen of the Airbnb app in Smily is in English only.

FAQ

I saved my message but guests do not see it yet.
The message is sent with the next full sync of the listing. Wait for that sync to complete.

I changed the message on Airbnb and it came back to the old text.
Smily sends the message in the field with every full sync, so it replaces changes made directly on Airbnb. Edit the message in Smily instead.