Airbnb Quality Dashboard: Export Your Quality Data

Exporting your Airbnb quality data

The Airbnb Quality Dashboard now lets you export your quality data so you can work with it outside Smily, portfolio-level reviews, internal reporting, or follow-ups with your team. We've also taken this opportunity to surface a fresh range of data that wasn't available on the dashboard before (see below).

How it works

1. Go to the Airbnb Quality Dashboard and apply any filters you need (period, account, etc.). The export always respects your active filters, so set them first.
   1. https://app.bookingsync.com/performance/airbnb/global-view?period=last_3m
2. Click Export data, on the right end of the filter bar.
3. A window opens showing what will be exported. The blue banner reminds you the export reflects your current filters — adjust them if you want a broader or narrower set.
4. Choose your format:
   • TSV — two separate files in a zip (Listings + Reviews)
   • XLSX — one file with two tabs (Listings + Reviews)
5. Click Export N rentals. You'll see the progress run through three steps: fetching Listings → fetching Reviews → generating the file.
6. When it's ready, download your files: one for Listings, one for Reviews.

✨ New data, now available in the export

Beyond what's already on the dashboard, the export includes brand-new metrics that is not listed on the dashboard yet!

• Quality Score (today) — your current quality snapshot
• Overall quality label — your percentile standing (e.g. "Top 5/10% of homes" / "Bottom 5/10% of homes")
• Guest Favorite — whether the listing holds the badge
• Superhost — host Superhost status
• Issue Trip Rate — share of trips with a reported issue, over your period
• Host Cancellation Rate & Count — cancellations attributed to the host, over your period
• High-Severity Reports — count of high-severity CS reports, over your period

What's in each file

• Listings — one row per rental: account ID, Smily rental ID, listing name + URL, city, PMS tags, plus all the new metrics above, average review score, and % of 5-star reviews — over your selected period.
• Reviews — one row per review (linked to a listing): confirmation code, cancellation status, overall rating, per-category ratings (cleanliness, accuracy, check-in, communication, location, value), negative category tags, and public/private comments.

Good to know

• The period filter drives all time-based metrics (issue trip rate, cancellation rate, average review score, etc.).
• If no reviews fall within your selected period, the Reviews file is still generated with headers only — nothing is silently dropped.
• If an export fails partway, you'll get an inline error with a Retry button.