How to connect an Airbnb account?

NOTE: if you have at least one connected Airbnb account, you can follow the steps described in the Add a new Airbnb account (below) section instead.

1. Install the Airbnb app available on our App Center, from the Apps section of your account.
2. Open the app and authorize Smily to communicate with it: 

   

3. Click on "Use Official Connection":
4. Enter your account credentials (if you have more than 1 account to connect, you can add them afterward) and click on Connect with Airbnb.
5. Agree to the Airbnb Additional Terms of Service and click on Allow.

Your account is now connected with the official Airbnb sync.

Add a new Airbnb account

NOTE: If you need to import listing(s) from your new Airbnb account, you will be able to import them once your account is connected.

1. Go to the Airbnb app, available in the Apps section of your account.
2. Click on "Use official connection". Note that if you are already connected to your Airbnb account, this account will be connected by default.

   

3. Follow the steps from 4 to 5 of the previous section Connection steps

🔑 Main Information for Connecting Your Airbnb Account to Smily

 🔗 Connected Status
Your Airbnb account in the Smily dashboard must show a “Connected” status.

🏡 Active Listings Only
Ensure your listings are set to “active” on Airbnb. Listings that are snoozed, suspended, or unlisted cannot be imported.

👤 Owner Account Requirement
You must add the Airbnb Owner account (the one that created the listing) to import listings into Smily.
Airbnb does not always allow Co-hosts to connect or disconnect listings via the API.

⚠️ Co-host Import

You can import a listing as a Co-host, but the Owner must validate the connection, as they will receive a text message confirmation.

Alternatively, if you have the Owner’s Airbnb login credentials, you can connect directly.

👥 Main Host Requirement
Ensure you are the main host of the listing. If you’re not, request the host to transfer their account to you.

🤝 Host Connection
Your hosts should connect their Airbnb accounts to Smily directly.

🚪 Log Out of Airbnb on Browsers
Ensure you are logged out of Airbnb on all browser sessions.

💲 Disable Smart Pricing
Make sure “smart pricing” is turned OFF on Airbnb before importing listings. Otherwise, pricing and minimum night requirements won’t sync with your property data.

📄 Data Import vs. Management
Importing listings to Smily does not mean you’re managing them yet. This step only pulls in property data for your Smily system setup. Additional steps are required to activate the Airbnb channel fully

🔌 Disconnect Other Channel Managers
If your Airbnb account is linked to another channel manager, you’ll need to temporarily remove their access to complete the import

Contact your current channel manager to understand re-engagement requirements, including any downtime or potential data loss.

Note: If you’re new to property management software, you can ignore this step.